Frequently Asked Questions

Here are some of the most frequently asked questions about Wezago.

1. 1. What is Wezago?

   It is an Ecommerce platform where you can buy smart devices and pay in full, directly on our website.

2. 2. How do I get a phone via Wezago?

   You can get a phone on Wezago by making an order via the website wezago.com

3. 3. Do I need a credit check or any paperwork?

   No. Choose your device, pay the full amount, and we deliver it to you.

4. 4. How do I pay for my device?

   Go to your mpesa menu. Choose lipa na mpesa. Enter the Paybill option. Enter Business number is 4076063. Enter account (customer's phone number). Enter amount then send.

5. 5. Can I make the payment from another number?

   Yes you can, just that you have to enter the registered phone number as the account number.

6. 6. Can I change my order?

   Yes. An order can be changed before it has been paid for.

7. 7. Can I return or exchange a device after or before purchasing it?

   No! Goods once sold cannot be returned.

8. 8. What happens when my phone gets damaged?

   All devices that are sold on Wezago have warranty cards that cater for all the technical issues during the period. This is facilitated by the brands service centers.

9. 9. Are there other services under Wezago?

   You can always get commissions when you refer customers to Wezago and they purchase any device.